CriticaLog transports time and temperature-sensitive healthcare products to clinics, hospitals, diagnostic laboratories and research centres. We provide a range of temperature-controlled packaging, in-transit dry ice / gel pack replenishment, dedicated reefer truck and cold rooms at strategic locations for transportation of temperature-controlled shipments. We also provide temperature integrity data support to our clients.
Our Next Flight Out (NFO) service was of great help to a healthcare company that wanted to deliver critical spares for CT scan machines to a super-speciality hospital. It faced a major challenge with the availability of spares for their service engineers at this hospital. But with our excellent service time, CriticaLog delivered the spare parts on-time, improving the uptime of machines.
A Fortune 500 company in the industrial automation sector provided regular upgradation of hardware to its customers. CriticaLog managed the service operations with in-city strategic stocking of critical spare parts which can be rush delivered to the nearest worksite within 2-4 hrs on request. Our 24×7 customer support platform led to faster complaint resolution and our benchmark transit time helped the company maintain a consistent AMC service level.
A market leader in consumer electronics best known for its high-end mobile phones was tasked with recovering their defective products from end consumers and deliver back the refurbished product. CriticaLog managed a complete repair and return service which helped consolidate the after-sales operation. Our return management application enabled preferred pickup timings to end-users and supported field operatives to provide onsite due diligence on behalf of the client.
One of our clients who is a manufacturer of construction industry products was losing customers due to higher TAT. CriticaLog, with a network of over 16,500 PIN codes, facilitated both forward and reverse logistics from inaccessible off-road locations resulting in the reduction of TAT by 30%. Our accessible drop-off locations across the country made it easy for the end customers to deposit the faulty machines and increased the client’s reach all over India.
Our distinctive service was provided to a global manufacturer of robotic surgical systems who won the project bid to install its system in a leading hospital chain. Through our critical logistics services, their odd dimension equipment was safely transported from the manufacturing location to the respective hospitals within record time.
An e-learning company faced a unique supply chain challenge. For users who are at the end of their study term expect new material and also value for the used product. Our innovative return management application enabled our client to collect the used product from the user and refurbish them for reuse. With Swap / Exchange service CriticaLog delivered the new shipment and collected the returned product at the same time. This helped our client in innovating a recycling solution and save cost in supply chain operations.
A global designer and marketer of premium fashion accessories brand needed a logistics partner to manage their high-value product logistics. The pickup team was trained in material handling and they ensured to pick the open shipment and safely transport the product to the end customer. CriticaLog managed a pilferage free transport with a 24×7 visibility through centralised control tower.
An innovative solution was provided to a heavy-duty truck manufacturer who requested delivery of odd dimension single-piece parts to off-road locations. Since the parts are heavy and oddly shaped the loading and unloading process was aided with specialised equipment. While most of the delivery destinations were remote and off-road locations we adopted the direct-to-door logistics model rather than generic hub and spoke model which resulted in delivery within 10 hours.
A global distributor of multiple solar products faced complications with the last-mile delivery of their products. Their logistics service provider was unable to reach remote locations of the country which resulted in increased TAT. On introducing NFO to their logistics operation, CriticaLog improved the TAT by a great margin leading to customer delight.